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ITIL Foundation All-in-One Exam Guide, by Jim Davies
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ITIL� Foundation All-in-One Exam Guide
This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
Covers all exam topics, including:
• ITIL fundamentals
• The service lifecycle
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• ITSM in the real world
CD ICON
Electronic content includes:
•�Complete practice exams
•�Videos from the author
•�PDF copy of the book
- Sales Rank: #65794 in Books
- Published on: 2016-08-04
- Original language: English
- Dimensions: 10.70" h x .60" w x 7.20" l,
- Binding: Paperback
- 450 pages
About the Author
Jim Davies is an ITIL Expert, ISO/IEC 20000 Consultant, the Director of ServiceSense LTD, and a member of the British Computer Society, itSMF UK, and the Institute of Management (UK). As an ITIL-certified trainer with more than 40 years of experience, he has helped over 1,200 candidates attain their ITIL Foundation certification, with a 98% pass rate. Davies served as an IT-specialist logistics officer in the Royal Air Force for more than 27 years.
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